Timely vs KadePay: a practical business workflow

The business situation

A lash artist is adding a second practitioner and wants a consistent booking and consultation process. New customers should receive the right questions before their first visit, while returning clients should be easy to identify and rebook. The evaluation should start with a customer using an ordinary phone at home, then repeat an in-person consultation on the business's actual device. Staff should check where completed forms and reference documents are stored, how an updated client detail appears and what happens when another form is needed. A prepaid refill package adds a useful checkout test. These device and record checks help the owner select the correct plan and avoid discovering a limitation after the new practitioner starts seeing customers.

This is an illustrative evaluation scenario, not a measured customer case study or a claim of faster performance.

Evaluate the Timely workflow

1. Test customer booking

   Book an appointment from a phone and inspect confirmation.

2. Complete two consultation routes

   Try remote completion and the business's in-person device separately.

3. Check client records

   Find submitted forms, notes and an uploaded reference document.

4. Sell a refill bundle

   Test package checkout and the subsequent redemption route.

Try the corresponding KadePay tasks

KadePay may suit a lash business that wants payment links, reviewed appointment requests, signed forms and packages with selected customer photo sharing. Forms are completed on the customer's own phone after sign-in; staff cannot sign for the customer. Test that approach with real client devices. Gallery folder permissions differ from private notes. If resource scheduling, stock administration or salon-specific automation is necessary, verify those requirements separately because they are not established KadePay capabilities.

1. Set the customer context

   Create or select the customer profile. Decide which contact details, private notes and files the team needs. Share only the Gallery folders intended for the customer.

2. Prepare the visit or job

   For appointments, share a link for configured services and availability, then review the customer's request. Send any relevant intake or signature form for the customer to complete after sign-in. Review a Kady draft before saving it.

3. Keep the payment clear

   Use an enabled payment link or eligible in-person payment method. Explain the agreed amount and any deposit or payment authorization. A requested time is not itself a completed payment.

4. Review the next step

   Record the outcome, redeem a package visit if applicable, and schedule a later appointment separately. Use recurring billing only when the plan and authorization support that arrangement.

What your team should check

• Will consultations happen remotely, on a business iOS device or on each customer's phone?
• Which plan includes the required form delivery, automation and document features?
• What happens to stored consultations and documents when changing devices or migrating data?

Ask one staff member to perform the whole scenario, including the customer view. Count manual steps and record where another tool is needed. Only claim a time saving after testing comparable setups with the same task and staff permissions.

Questions before you choose

DOCUMENTATION CHECKED NOVEMBER 2, 2026

Sources and review scope

Reviewed product: Hair and beauty business scheduling, payments, client management and consultation software; the salon product at gettimely.com.. This comparison is published by KadePay and uses official product, pricing and help documentation. It is not an independent review or a hands-on performance benchmark. Features, country availability and plans can change; verify your required workflow before purchase.

1. Timely pricing and plans ↗

   Staff-based plans, message allowances and feature differentiation; exact prices not quoted

2. Introduction to Timely Consult ↗

   Custom questions, remote completion, iOS in-person route and storage caveats

3. Timely document uploads on iOS ↗

   Document scanning and attachment to client records

4. Selling Timely packages ↗

   Package checkout and legacy/refreshed distinction

KadePay references: product capabilities, plans and complete fees, appointment request rules and forms and signatures. Competitor names identify the products discussed; no affiliation or endorsement is implied.