A cell phone repair shop makes money in small, fast transactions, and every minute at the register is a minute away from the bench. Phone repair payments work best when the deposit is taken at drop-off and the balance is settled before the customer walks back in for the device.
Payment before pickup also protects you from a drawer full of finished devices. A texted bill with an after photo attached gives customers a reason to come back and a way to pay from wherever they are, and the counter stays clear for the next drop-off. A printed QR code handles the walk-ins who would rather pay on their own phone.
Most shops also take on tablet and laptop repair and general electronics repair, where parts cost more and jobs take longer. A deposit, a signed waiver and photos on the customer profile cover the cases where a repair turns into a disagreement, and Affirm pay-over-time, for customers who are eligible and approved, can spread the cost of a pricier laptop board replacement.
KadePay is not a repair ticketing or parts system. It works alongside the tools you use to track jobs, as the payments, waivers, customer notes and booking request side of the business, with transaction downloads for your bookkeeper.